Sales

Service Center Sales Strategy

Improve revenue through better sales and support practices.
Increase profit through the center's managed customer care/sales performance.

These objectives require the creation of a territory strategy and processes specific to the center's capabilities. Summit Solutions can help you build a strategy for clarifying ROI expectations and for developing an effective reward structure, an internal sales team and reporting processes.  We also help coach management sales skills. The result is a reduction in lost time, costly mistakes, lost opportunities, lost revenue and internal and external customer dissatisfaction.

We facilitate hands-on workshops to help key managers and sales professionals define their team's financial goals and lay out measurement to achieve their performance objectives.

• Review the explicit sales/customer service expectations with staff. Identify what's needed to achieve the results. Can it be measured through sales revenues?
• Evaluate the ability of the staff to get the job done and improve where necessary.
• Have performance measurement standards and use them to assist in running the sale team and the customer service within each facility.

Why a sales process? "What gets measured gets done."

• Identify resources within your specific center.
• Create processes to support the sales people within.
• Identify competitors and competitive differentiators.
• Know where you can win with our strengths.
• Identify vendors/partners to help with product selling and achieve goals.
• Develop internal communication channel of customer hand-offs, a process of documenting customer's remarks, concerns, future needs to help with the sales funnel.
• Determine who will support the revenue goal inside the company.
• Consolidate action items/develop plan of action.
• Develop actions to meet goals, set dates and execute.